If you've never had a facial before, it's completely normal to feel a little unsure. What happens? Will it hurt? Do I need to do anything beforehand? I want your first visit to feel calm and easy, so here's everything you need to know.

Before you book: choosing a facial

You don't have to get this perfect. If you're unsure, there's a treatment made exactly for that.

• First Time Facial & Consultation (1 hr 15 min, $189): "Not sure what your skin needs? Start here." We begin with an in-depth consultation about your skin, routine, lifestyle and goals, then I customise your treatment on the day. Depending on your skin, that's a peel or deep cleansing and extractions, plus a facial and scalp massage, a customised mask, finishing products, home-care recommendations and a treatment plan if needed.
• The Skin & Soul Essential (45 min, $129): a customised facial for when your skin simply needs a little love. It's gentle exfoliation, hydration and relaxation, designed for first-time clients and regular maintenance.
• Teen Deep Clean Facial (45 min, $99): a gentle, educational facial created specifically for teenage skin.
• The Signature Soul Cleanse Facial (With extractions & oracle card reading) (1 hr 30 min, $250): my signature deep cleansing and holistic facial, with steam, extractions, a customised enzyme or gentle peel, massage, mask and crystals.
• LED Glow Facial (With reiki energy healing) (50 min, $180): tea and an oracle card reading, a double cleanse, 15 minutes of LED light therapy with an arm and head massage, and Reiki while your mask sets.
• The Skin & Soul Power Peel (50 min, $180): a customised resurfacing treatment, with your peel selected on the day.
• The "Faux Tox" Peptide Facial (1 hr 30 min, $275): my advanced sculpting treatment, with enzyme resurfacing, a mandelic peel and an Argireline peptide compression mask. The mask works along the lymph pathways to assist detoxification, while its main action is stimulating blood flow, lifting and sculpting.

For most first-timers, I suggest the First Time Facial & Consultation. It's designed to take the guesswork out of choosing.

How to prepare

• Arrive makeup-free if you can, or with minimal makeup.
• Let me know about any recent changes to your skincare or medications.
• If you're booking a peel, avoid active skincare such as retinol, AHAs and BHAs for 48 hours beforehand, and avoid excessive sun or tanning for at least a week.
• Tell me if you're pregnant or have active infections, open wounds, or conditions such as severe acne or rosacea, so I can adjust your treatment or suggest an alternative.

What happens on the day

We'll start with a chat about your skin, your routine and how you're feeling. Then you'll lie back, get comfortable and let me take care of the rest. Holistic touches such as crystals and relaxation help you switch off. Many people tell me they nearly drift off to sleep.

If extractions are part of your treatment, I'll talk you through them first. You're always welcome to tell me if you'd like me to pause or go more gently.

Afterwards

I'll give you personalised aftercare advice before you leave. Depending on your treatment, that might include keeping your skin hydrated, letting it rest before applying makeup and staying out of the sun.

A little welcome gift

New clients get 10% off all facials. Just use the code NEWCLIENT at checkout.

I can't wait to meet you

Your first facial should feel like a deep breath. When you're ready, book your treatment through Fresha, or reach out with any questions. I'm here to guide you every step of the way.